We believe our products are of an excellent quality and we want our customers to enjoy using our products and come back for more!
If for any reason you are unhappy with your purchase or have any queries we want to hear from you so that we can make it right.
We will happily exchange or refund any product that was purchased through www.ecowarehouse.nz, if it is returned in its original packaging and condition, and accompanied by the invoice number, within 14 days of purchase. We will not be responsible for any shipping fees incurred for purposes of exchange unless the goods were faulty.
Refunds will be given at the discretion of EcoWarehouse (SmartRange Ltd) and as legally required.
If you are unsure of what product is best suited to meet your needs, or you have a curly question for us, please send us a quick email before you order and we will ensure you purchase the right product the first time.
To return a product please fill in our Product Returns Form